FAQ: Frequently Asked Questions
Shipping:
- Orders go out via Canada Post within 36-72 business hours of order placement. Canadian shipping is a flat rate of $5 and the US is a flat rate of $9.
- Once your order has shipped, we’ll send you an e-mail that includes your Canada Post tracking information, so you can follow the progress of your order.
Sizing:
- Our classic bracelets now have sizing options available on their respective pages, ranging from small to x-large to ensure a perfect fit.
- The double-wrapped bracelets are approx 14.5'' inches total, but can be made customized to your requirments; just leave us a note in your order!
- The lengths for necklaces vary based on the model - all unique information can be found on their respective product page(s).
Durability:
- Each bracelet is made with quality to withstand your daily actions. It can be worn while doing dishes, in the shower, and even while sleeping.
- Should your item become broken or damaged at any point, please reach out for a full replacement via DM on Instagram @madeby.freedom
Pearls & Chains :
- Each hand-made piece uses freshwater pearls, sourced primarily from Zipolite, MX during past travels. Some of them are quite round and soft, while others are rugged and very detailed - it's really beautiful when mixed together.
- The chains paired with the freshwater pearls are made of high quality stainless steel sourced here in Montreal. Compared to other metals, the chains used will not tarnish, rust or leave your skin green.